Privacy Policy

D A Ward Bespoke Ltd (“we”, “us”, “our”)

Last updated: November 2025

We are committed to protecting your personal information and respecting your privacy. This policy describes how we collect and use your personal data when you visit our website, contact us, or request our services.

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1. Who we are

D A Ward Bespoke Ltd is a bespoke-furniture and interiors company, based at Unit 8, Wessex Road Industrial Estate, Bourne End, Buckinghamshire, SL8 5DT. 
If you have any questions about this policy, you can contact us at:

Email: info@dawardbespoke.co.uk
Phone: 0203 105 0969 (or mobile +44 7985 200169) 
Address: Unit 8, Wessex Road Industrial Estate, Bourne End, Buckinghamshire, SL8 5DT 

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2. What information we collect

Information you provide directly

• Name

• Email address

• Phone number

• Address / project location (if given)

• Details about your enquiry or project (e.g. furniture type, dimensions, preferences)

• Any other information submitted via contact / quote request forms

Information collected automatically when you visit the website

• IP address

• Browser type / device information

• Pages visited and time spent on site

• Cookies (see section 8)

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3. How we use your information

We may use your data for the following purposes:

• To respond to your enquiries and provide quotes / proposals

• To manage and deliver the services you request (design, manufacture, installation)

• To arrange appointments, deliveries, or site visits

• For internal record keeping and project tracking

• To improve our website, services, and user experience

• For marketing communications — but only if you have given explicit consent

• To comply with legal or regulatory requirements

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4. Legal basis for processing

We rely on the following lawful bases for processing your personal data:

• Contract: to fulfil a service or quotation you have requested

• Consent: where you have agreed to receive marketing communications

• Legitimate interests: to improve our services and maintain communications

• Legal obligation: where applicable under UK law

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5. Sharing your information

We do not sell your data to third parties.
We may share your information with:

• Trusted subcontractors or suppliers involved in your project

• IT or website service providers (e.g. for hosting, email, maintenance)

• Payment processors (if used)

• Professional advisers (e.g. accountants)

• Regulatory authorities if required by law

All third parties are required to handle your data confidentially and use it only for the purpose we instruct.

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6. Data retention

We keep your personal information only as long as necessary:

• Enquiries / quotes: up to 12 months (possibly longer if needed)

• Project / customer records: up to 7 years (for accounting and legal compliance)

• Marketing consent records: until you withdraw consent

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7. Your rights

Under UK data protection law (UK-GDPR) you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure of your data (“right to be forgotten”)

• Object to or restrict how we use your data

• Request a portable copy of your data

• Withdraw consent for marketing at any time

To exercise any of these rights, contact us using the details above.

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8. Cookies

Our website uses cookies to:

• Improve performance and functionality

• Analyse website traffic and user behaviour

• Enhance your browsing experience

You can manage or disable cookies via your browser settings.

If you’d like us to add a full Cookie Policy page, let me know.

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9. Security

We employ appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration.
However, no method of transmission over the internet is completely secure — so we cannot guarantee absolute security.

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10. External links

Our website may link to external websites. We are not responsible for the content or privacy practices of those websites.

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11. Updates to this policy

We may update this Privacy Policy from time to time. The most recent version will always be published on our website.